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Help
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How to Log In:
1. To log in to the website, click on Customer Area on the left of the screen. Under Member Login, type in your User Name and Password, and click the blue Log In button (dont forget, passwords are case sensitive).
2. If you do not have a User Name and Password assigned to you, call 800-431-1521 and we will set one up for you.
How to Check Price and Availability:
3. Once you are logged in, you will immediately be taken to a screen where you may check stock, get pricing, and place orders.
4. Enter the partial or complete part number of the item you need under Part Number and either press enter or click Search. If there is only one result, you will see it in the box below, labeled Search Results. If there is more than one result to your search, you will see the message Multiple Results Click for Details in the results box. Click there to see a list of your possible part numbers from which to choose.
5. To get pricing and check available stock on the item, click the part number you want, and click the Add to Order button. The item will appear on the form below, as a quantity of (1) with price breaks and availability listed under Description. You may change the quantity by typing the quantity you want in the box and clicking the Update button at the bottom of the screen. The form will then show your new total and availability. Repeat the process (from step 4) to check more items.
6. To delete an item, click the X in the blue box at the end of the line on which that item appears.
How to Place an Order:
7. Complete steps 1 through 6 to check price and availability until you have all of your items on the order screen.
8. Click Checkout at the bottom of the screen. Check your shipping information for accuracy. If the order is a drop-ship, enter the address of the location to which you want the item to ship. Fields marked with an asterisk (*) are required to place your order.
9. Use the Comments section at the bottom for any special ship instructions or anything youd like to tell us. This information will be seen by us, but will not be printed on your packing list unless it is a Tag or Mark For.
10. When you have filled in all the information, click Continue at the bottom of the screen. You will then be able to confirm your billing information. Please check this information and notify us if there is anything that is incorrect so your order will be processed properly.
11. After you have confirmed your billing information, click Checkout at the bottom of your screen. You will then be taken to the Order Confirmation screen.
12. Check your order to make sure it has all of the parts you want to order and that the quantities are correct. If there are any errors, click the Back button to return to the order screen to make changes to your order. After the changes are made, return to step 8.
13. Check to make sure your shipping information is correct. If there are any errors, click Back to return to the order screen, and continue from step 8.
14. Check your billing information for any errors. If there is anything that is not correct in your billing information, please call us at (800) 431-1521 to have it corrected immediately.
15. After you have confirmed that the order is correct, click Checkout at the bottom of the screen. You will then see a screen that shows that your order has been placed. If we have an e-mail address on file for you, you will also receive an e-mail confirmation of your order.
16. If you have already placed an order and need to cancel or make changes to the order, please call us at 800-431-1521 and we will help you make the necessary changes to your order.
If you have any questions, please call us at 800-431-1521 and well be glad to help you.
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